Request account deletion

You can request deletion of your Andi’s Poultry DNA account and associated personal information without installing the app or signing in.

Email an account-deletion request

If the button does not open your email app, send an email to andi@andisonestoppoultryshop.com with the subject Delete my Poultry DNA account. Send it from the address used for your app account if possible. If you no longer have access to that address, tell us so we can arrange another identity check. Never send passwords, card details or verification codes.

Your seven-day cancellation window

Deletion is scheduled seven days after your verified request is recorded. In your account, the request screen shows the scheduled date and lets you cancel before that date. For email requests, we confirm the date after identity verification; reply before that date if you change your mind.

After deletion is complete, your account, chicken profiles, family trees, photos, tests and results cannot be recovered through the service. Deletion is permanent.

What happens next

The lab reviews your request and verifies your identity as needed. Deletion covers your account and associated personal information, such as profile details, bird records, and order history, subject to specific justified retention requirements. We will explain any records that must be retained, why, and for how long, and confirm when the applicable deletion is complete.

The normal business schedule is five years for completed orders and results; physical samples are disposed of after testing. Your deletion request receives a separate review; that schedule does not automatically override your rights. Disputes, pending retests or legal obligations can require limited retention of digital records. Copies may remain in encrypted disaster-recovery backups for up to 30 days after deletion. A separate deletion record prevents those copies from being restored to active use.

Completed account deletion stops future membership renewals. Requesting deletion does not itself cancel an order or issue a refund. You can manage your subscription through its billing provider during the seven-day waiting period. Mention any pending order or refund concern in your request so the lab can review it.

In the app

Open Account → Delete my account to submit a request or open the email request option. The request page explains the available method.